New Business Processor

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New Business Processor

Customer Service, Operations & General Management






About Us

We’re a specialist UK financial services group focusing on attractive segments of the UK retirement income market but guess what, we’re not your traditional financial services company and we’re not just looking for traditional financial services people.

We need agile operators, who can quickly find solutions and are committed to doing the right thing for our customers. To fulfil our purpose to help people achieve a better later life.

In 2021 we were named as one of the UK’s 100 Best Large Companies to work for and accredited as a 2 star organisation, representing outstanding levels of engagement. Alongside these we were also recognised as one of the Financial Services’ 30 Best Companies to Work For, London’s 75 Best Large Companies to Work For, South East’s 100 Best Companies to Work For and Northern Ireland’s 10 Best Companies to Work For.

We’re extremely proud to have achieved this against the backdrop of the pandemic and the many challenges it posed to our colleagues and customers.

The Role

As a New Business Processor within HUB Financial Solutions (part of the Just Group Plc.) you will be responsible for processing new business applications accurately and efficiently to ensure that customers remain committed to completing their retirement journey through our service and that customers receive the right outcome every time.

This is an administrative role, where you will spend the majority of your time completing admin tasks and the remaining time includes some customer contact over the phone.

We are seeking someone who is driven to provide excellent customer service and who maintains focus even when faced with high volumes of work, ensuring accuracy is not compromised.

Whilst customer service or administration experience within a financial services company is beneficial and would give you a head-start in this role, it is not essential.

Please Note we currently have both Permanent & Fixed Term Opportunities within the Team.

You will

  • Ensure that new business applications are processed efficiently and accurately

  • Provide and maintain excellent levels of customer service, providing prompt and efficient response to enquiries

  • Take ownership and responsibility when handling customer enquiries via inbound or outbound calls, emails or post                                               

  • Provide informative and accurate information on products and services we offer to customers   

  • Constantly seek new and innovative ways to meet and exceed our customers’ expectations, making recommendations and suggestions to improve processes

You are

  • Customer orientated and have the customer’s best interest at the heart of everything you do

  • Able to work under pressure to achieve objectives within timescales, without compromising accuracy and quality

  • Extremely organised, with the ability to make intelligent decisions when faced with competing priorities

  • Excellent at both verbal and written communication, with great interpersonal skills and the ability to communicate at all levels

  • GCSE (or equivalent) educated as a minimum with Grades C or above in both English and Maths

Working for us, you get your Just Rewards…

  • A Competitive Salary, amazing Pension Scheme and Life Assurance

  • Along with 28 Days Annual Leave plus an Additional Day on us for your Birthday

  • Private Medical Cover and Income Protection, just in case

  • A Bonus Scheme that takes a balanced approach and looks at both `in role performance’ but also `the behaviours and attitudes you exhibit at work’

  • FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)

  • Plus we have a variety of Employee Funded Benefits available to you via our Online Benefits Portal