Vacancy Details

Job Type:

Job function:




Job Reference:

Customer Service, Operations & General Management

Reigate - Enterprise

Reigate - Enterprise




About Us
We’re a specialist UK financial services group focusing on attractive segments of the UK retirement income market but guess what, we’re not your traditional financial services company and we’re not just looking for traditional financial services people. We need agile operators, who can quickly find solutions and are committed to doing the right thing for our customers. 

We are passionate about our strong purpose of helping people achieve a better later life and our culture is built around our identity of being Just. We do the right thing in the right way. Collaborating and valuing differences makes us a successful team in which everyone feels included. Our culture, combined with our strong purpose, is one of our key competitive advantages and helps us to make Just an inclusive and great place to work.

In 2021 we were named as one of the UK's 100 Best Large Companies to Work For and accredited as a 2-star organisation, representing outstanding levels of engagement. Alongside these we were also recognised in the following Best Companies categories: Financial Services' 30 Best Companies to Work For, London's 75 Best Large Companies to Work For, South East's 100 Best Companies to Work for and Northern Ireland's 10 Best Companies to Work For. We're extremely proud to be recognised for the great work that we do. 

About You: 
We are looking for an experienced Administrator who is passionate about delivering exceptional customer service and administrative support to always achieve the best outcome for our customers. Working cross-functionally, you will provide administrative support to introducers, partners and customers and will be able to plan and organise work effectively in order to achieve team and personal objectives. As the first point of contact for any customer enquiries relating to our products and services, you will possess strong communication and interpersonal skills and will have high attention to detail to process information accurately. 

Within this role you will:

  • Complete required administration processes in accordance with agreed procedures and standards in a professional, accurate, timely and compliant manner. 

  • Provide and maintain excellent levels of customer service, delivering prompt and efficient responses to enquiries via inbound and outbound calls, email or post 

  • Provide informative and accurate information on our products and services

  • Drive continual improvement in quality, efficiency and service satisfaction by seeking new and innovative ways to meet and exceed our customers’ expectations, making recommendations and suggestions to improve processes and outcomes

  • To plan and organise work effectively, in order to achieve team and individual objectives

  • Liaise with introducers and partners to ensure on time delivery of key tasks 

What you will need to have:

  • GCSE qualifications, or equivalent, including Maths and English grade A-C 

  • 1+ years’ experience within a Customer Service / Administrative role

  • Strong planning and organisational ability 

  • A positive, customer centric attitude

  • Excellent collaboration skills to work effectively as part of a team 

What will make you stand out:

  • Experience within a customer service / administrative role in financial services sector 

  • CII Modules CF1, FA1, FA2 or equivalent

What you will be rewarded with:

  • A competitive Base Salary 

  • A generous and highly achievable bonus scheme – 20% paid quarterly based on individual and company performance against targets  

  • A flexible working pattern around our core hours of 10:00am-15:00pm 

  • Hybrid work with 2 office days per week 

  •  Life Insurance + Income Protection + Private Medical Insurance + several additional purchase options available for you and your loved ones 

  • Opportunity to progress within your career