The Desktop Support Engineer will work as a part of the Desktop Support Team covering 1st 2nd and 3rd line support to the Just organisation. This role will be primarily Reigate based.
They will have an excellent technical knowledge of the Windows operating system as well IT hardware including desktops laptops and phone systems. A strong knowledge of Exchange and Active Directory is also required for both on-prem and cloud systems. A good understanding and experience of cloud-based software is essential, particularly Microsoft 365 and a clear knowledge of Windows 10 deployment and configuration within SCCM.
The Engineer will be working closely with Just staff to help resolve issues, so will be covering 2nd line calls; but will have the ability to advance fault find into other Infrastructure systems to be able to fix more at first call. The role requires someone with excellent problem-solving skills.
They will take responsibility and ownership of customer incidents and requests keeping tickets updated in line with SLA and quality standards while working as a team with the engineers and working alongside other teams.
They will have a very high caring attitude to the job and to staff with a passion for the job. They will be flexibility to work in different location as the job requires.
•Work within the Desktop Team in support of BAU processes
•Provide 1st / 2nd line IT support to users
•Diagnose and repair hardware and software faults
•Keep the work environment clean tidy and organised
•Create and maintain internal and customer facing documentation and support material
•Based on experiences and feedback from users, generate ideas for improvements to team processes and service capability
•Keep a learning attitude to changes and developments
•Communicate with all grades of staff from the company chairman down
•To have the knowledge to support remote worker over the phone and with support software
•Develop and maintain effective working relationships with team members
•Demonstrate the ability to adapt and work with team members of various experience level
•To be very aware of security issues and keep our environment safe and secure
•The ability to train users on the systems we have a knowledge of
•Have flexibility in the hours worked.
•Some travel between Just offices across the UK