Advice Support
Date Posted: 02/02/2026
Location: Belfast
Job Type: Full time
Apply NowAdvice Support -£28,600 plus benefits inc bonus
Hours: 35 Hours a week
Location: Belfast City (Hybrid)
Are you someone who loves helping people and delivering great service? Looking to build a career in pensions and financial services? This could be the perfect opportunity for you!
We have an exciting opportunity for Advice Support to join our Belfast team, to provide an exceptional customer service and administrative support to our valued pension scheme members. As an Advice Support, you’ll play a key part in supporting our pension scheme members, providing outstanding service and accurate administrative support. It’s a great chance to deepen your industry knowledge while making a real difference to people’s futures
About Just
We help people achieve a better later life. That’s our purpose and it’s the reason we exist. We are a fast-growing company helping customers enjoy the retirement they deserve. We do this through a variety of market leading, award-winning products and services, delivered by a diverse team of over 1,400 purpose-led colleagues who genuinely put the customer at the heart of everything we do.
This is a brilliant time to join our business. We are on an exciting growth journey to become the UK’s most loved retirement expert.
Key Responsibilities:
Provide excellent service to pension scheme members, delivering prompt and efficient responses, whether by inbound/outbound calls, emails or post.
Accurately completing administrative tasks using our helpdesk system
Handle sensitive and personal information confidentially and securely
Consistently achieve high standards for accuracy and productivity
Liaise with new product providers and existing schemes to ensure any new products recommended by advisers are setup in a timely manner
Ensuring any expressions of dissatisfaction from customers are recorded in line with the company’s complaint handling procedures
Supporting financial advisers in their preparation and implementation of advice
Maintaining and development of appropriate levels of knowledge and skills
Skills and Experience:
Experience of telephone-based client relationship management ideally in financial or professional services
Working knowledge of pensions or other employee benefits is preferred but not essential
Excellent communication skills – with the ability to communicate information across different media (e.g. telephone, letter, e-mail) recognising vulnerability; capable of regularly translating complex information in clear, concise and simple language
Excellent attention to detail and great organisation skills
Confident using Microsoft Office and general IT systems
A proactive, positive attitude and a willingness to learn
Able to work on your own and in a team environment
Our behaviours
At Just you’ll have the opportunity to develop your career, whilst making a difference to the lives of those around you. You’ll be part of a company with a strong and distinctive culture - we’re ambitious, curious and collaborative – and every decision we make centres around being Just and delivering the best outcomes for our customers.
What’s in it for you
A competitive salary, pension scheme and life assurance
25 days annual leave plus an additional day on us for your birthday
Private medical cover and income protection, just in case
A generous and highly achievable bonus scheme
Opportunities to progress your career in-role and within the company
Free access to the Headspace app, 24/7 employee assistance helpline and trained physical and mental health first aiders
A variety of employee funded benefits available via our online benefits portal
Plus, several additional purchase options available for you and your loved ones
Explore our full range of benefits on our dedicated benefits page.
Belonging at Just
Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on DEIB (Diversity, Equity, Inclusion and Belonging) aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just.
We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity.
Application details
Please submit your CV using the 'apply now’ button. Shortlisted candidates will be contacted regarding next steps which may include an initial phone interview and in-person assessment.
Be Bold. Be Brilliant. Be Just