Administrator
Date Posted: 11/09/2025
Location: Reigate
Job Type: Full time
Apply NowAdministrator
Reigate (Hybrid - min 50% in the office)
Full time, Permanent
Who are Just?
We help people achieve a better later life. That’s our purpose and it’s the reason we exist. We are a fast-growing FTSE 250 company helping customers enjoy the retirement they deserve. We do this through a variety of market leading, award-winning products and services, delivered by a diverse team of over 1,400 purpose-led colleagues who genuinely put the customer at the heart of everything we do.
This is a brilliant time to join our business. We are on an exciting growth journey to become the UK’s most loved retirement expert
About the Role:
Due to expected and exciting growth Just Group are excited to offer fulfilling opportunities for individuals seeking to join our Customer Services team as an Administrator within our GIFL and Long Term Care area.
As an Administrator, your primary responsibility will be to provide exceptional customer service and administrative support to our valued customers, partners, and external parties. You will always prioritise achieving the best customer outcomes. We actively encourage applications from individuals of all backgrounds and experiences, as we believe in building diverse and inclusive teams.
We have a flexible hybrid working policy, meaning that you will spend 50% of your time in the office and we’ll provide all the necessary IT equipment to work from home
You’ll receive comprehensive training, and your Team Leader will ensure you have all the support required to excel in your role.
Key Responsibilities
Efficiently and accurately process administrative tasks in compliance with company standards and procedures.
Deliver prompt and efficient responses to customer enquiries, whether by inbound or outbound calls, emails, or post.
Take ownership and responsibility for resolving customer concerns.
Organise and plan your work effectively to achieve team and personal objectives
Provide excellent customer service to both internal and external customers at all times.
Undertake additional duties, such as returning original documents to customers, as required.
Skills and Experience
Previous experience in customer service or administration, with a strong emphasis on delivering excellent customer service
Educated to GCSE level or equivalent, with a focus on English and Maths (grade C or above)
Experiencer using Microsoft Office applications (i.e Word, Excel, Outlook)
Excellent verbal and written communication skills
Strong interpersonal skills
Good organisational and planning abilities
Keen attention to detail and accuracy
If you have administration skills and a commitment to providing outstanding customer service, this is the perfect opportunity for you.
Company Benefits
A Competitive Salary, with sales team performance relates bonus, also aligned to behaviour at work
Pension Scheme and Life Assurance
25 Days Annual Leave plus an Additional Day on us for your Birthday
Private Medical Cover and Income Protection, just in case
A generous and highly achievable bonus scheme – paid annually based on individual and company performance against targets
Opportunity to progress within your career both in-role and within the company
FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)
A variety of Employee Funded Benefits available to you via our Online Benefits Portal
Plus, several additional purchase options available for you and your loved ones
Why Just?
At Just you’ll have the opportunity to develop your career, whilst making a difference to the lives of those around you. You’ll be part of a company with a strong and distinctive culture - we’re ambitious, curious and collaborative – and every decision we make centres around being Just and delivering the best outcomes for our customers.
We’re committed to building a more sustainable business, and we’re working hard to make progress against our Net Zero targets. We're reducing our reliance on fossil fuels in our offices, switching to more sustainable sources of energy and we're investing more of our money in green and social assets.
Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on DEIB (Diversity, Equity, Inclusion and Belonging) aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just. We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity.
Be Bold. Be Brilliant. Be Just.
Apply Now