Service Governance Analyst

Date Posted: 19/08/2025

Location: Reigate

Job Type: Full time

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At Just we encourage a flexible and agile working environment for the majority of our opportunities. Get in touch with us to discuss in more detail.

Who are Just?

We help people achieve a better later life. That’s our purpose and it’s the reason we exist. We are a fast-growing FTSE 250 company helping customers enjoy the retirement they deserve. We do this through a variety of market leading, award-winning products and services, delivered by a diverse team of over 1,400 purpose-led colleagues who genuinely put the customer at the heart of everything we do.

This is a brilliant time to join our business. We are on an exciting growth journey to become the UK’s most loved retirement expert.

Purpose

We have a brand new position that has just arisen within our Defined Benefit Business Area here at Just which is a Service Governance Analyst role.

Our customer service proposition within DB is delivered by our Third Party Administrator. So this role is pivotal in ensuring the service, customer engagement and efficiency runs to the high standards we expect.

The Service Governance Analyst will be responsible for day to day activities, verifying service delivery, identifying any member trends, supporting training and maintaining processes. As well as monitoring processes adherence, checking quality and team competency (which will be completed through quarterly audit activities).

This is a key role which provides support to our existing client bases, new transaction opportunities and ensures we leverage appropriate costs for the scale and services from our Third Party Administrator.

In this role you will:

Monitor and assess Third Party Administrator (TPA) deliveries to ensure SLA and attestations are in line with their contractual obligations .
Collate and circulate MI for both TPA and DB Operational services providing membership data as required.
Prepare, execute and provide full reporting for all TPA audit activities providing feedback to DB operations and proposals for any improvements identified.
Through regular reviews, ensure TPA policies deliver our service requirements meeting our timeframes and are optimised for efficient service.
Identify and share any potential opportunities for service or process improvements.
Work with Operations to ensure all screening and existence checking is completed.
Provide support to TPA & Operations Manager as required.

You are

Knowledgeable of DB Pensions with a strong technical understanding of its; legislation, taxation and regulatory framework.
When required, capable of applying your DB knowledge to assess and validate complex benefit calculations.
Experienced in working alongside or for a TPA administering DB Pensions or BPA products
Knowledgeable of DB de-risking administration requirements and how they differ from standard pensions administration.
Able to work under pressure to achieve objectives within agreed timescales, without compromising accuracy and quality.
Extremely organised, with the ability to make intelligent decisions when faced with competing priorities.
Excellent at both verbal and written communication, with great interpersonal skills and the ability to communicate at all levels.
Self-motivated with a high level of initiative/drive.

Company Benefits:

A Competitive Salary, Pension Scheme and Life Assurance
Along with 25 Days Annual Leave plus an Additional Day on us for your Birthday
Private Medical Cover and Income Protection, just in case
A generous and highly achievable bonus scheme – paid annually based on individual and company performance against targets
Opportunity to progress within your career both in-role and within the company
FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)
A variety of Employee Funded Benefits available to you via our Online Benefits Portal
Plus, several additional purchase options available for you and your loved ones

Why Just?

At Just you’ll have the opportunity to develop your career, whilst making a difference to the lives of those around you. You’ll be part of a company with a strong and distinctive culture - we’re ambitious, curious and collaborative – and every decision we make centres around being Just and delivering the best outcomes for our customers.

We’re committed to building a more sustainable business, and we’re working hard to make progress against our Net Zero targets. We're reducing our reliance on fossil fuels in our offices, switching to more sustainable sources of energy and we're investing more of our money in green and social assets.

Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on DEIB (Diversity, Equity, Inclusion and Belonging) aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just. We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity.

Be Bold. Be Brilliant. Be Just.

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