The Desktop Support Specialist will work as a part of the Desktop Support Team covering 1st 2nd and 3rd line support to the Just organisation. This role will be primarily London based.
They will have an excellent technical knowledge of the Windows operating system as well IT hardware including desktops laptops and phone systems. A strong knowledge of Exchange and Active Directory is also required for both on-prem and cloud systems. A good understanding and experience of cloud-based software is essential, particularly Microsoft 365 and a clear knowledge of Windows 10 deployment and configuration within SCCM.
The Specialist will be working closely with Just staff to help resolve issues, so will be covering 2nd line calls; but will have the ability to advance fault find into other Infrastructure systems to be able to fix more at first call. The role requires someone with excellent problem-solving skills.
They will take responsibility and ownership of customer incidents and requests keeping tickets updated in line with SLA and quality standards while working as a team with the engineers and working alongside other teams.
They will have a very high caring attitude to the job and to staff with a passion for the job. They will be flexibility to work in different location as the job requires.
•Work with the Service Desk, Desktop and Infrastructure Teams in support of BAU processes
•Provide 1st 2nd and 3rd line IT support to users
•Diagnose and repair hardware faults
•Work with Just staff to help resolve issues and provide extended support i.e. within Exchange and AD; if needed
•Create and maintain internal and customer facing documentation and support material
•Interface with other teams across the organisation in order to establish and enforce best practices and standards
•Keep abreast of advancement in technology solutions and offerings and recommend change where required.
•Keep a learning attitude to changes and developments
•Develop and maintain effective working relationships with team members
•To be very aware of security issues and keep our environment safe and secure
•The ability to train users on the systems we have knowledge of
•Have flexibility in the hours worked and some travel between Just offices across the UK