Data & Onboarding Manager
Date Posted: 31/01/2024
Location: Reigate
Job Type: Full time
Apply NowData & Onboarding Service Manager
Purpose
The Data & Onboarding Manager is responsible for a specialist team within the Post Transaction function. The team provide high caliber and proactive assistance to support the preparation and gathering of member data, supporting with data checks and providing guidance for more complex schemes working closely with the Transition team. Acting as the initial point of contact for all implementation queries from Third Party Administrator (TPA) and the Operational team.
Job Role Accountabilities
- Manage the Data & Onboarding team members, ensuring all tasks are completed within agreed timeframes and to the highest quality possible.
- Working alongside the Post Transactions Service Manager, ensure the team have the relevant skills and knowledge to perform their activities through provision of relevant training
- Provide ongoing guidance to new Data & Onboarding team members measuring and signing off their competence levels accordingly as they progress.
- Through planning and allocation of work across the team ensure the:
- completion of the TPA set up and sign off process for all implementations maintaining records of the sign offs completed and ensuring everything is signed off as per agreed DB Governance matrix
- completion of all operational tasks for schemes in transition such as payroll funding and member calculations
- handover processes for all onboarded schemes is completed with both our TPA and Operational team, owning any queries and resolving with input from the Transition Team as required
- provision of reviews and checking of reconciliations
- Drive team motivation and engagement providing clear progression opportunities and supporting the team with their development.
- This role is pivotal to ensuring the DB team complete all scheme transitions within the agreed timeframes and will be actively working on all transacted business through to the early days of BAU administration.
- The role will work very closely with all areas of the DB team throughout the implementation process. Day to day tasks will include, but not limited to, the following:
- Managing daily needs of the Data & Onboarding Team
- All aspects of new scheme implementations, working closely with others in the Data & Onboarding team, our TPAs and the Operational team
- Monthly funding for schemes in implementation
- Support implementation planning and completion
- Defined Benefit data analysis, raising and documenting issues and concerns as required
- Support with MI collation and production on a monthly basis
Knowledge:
- Good knowledge of DB Pensions and more generally the Life and Pensions industry, with a good level of understanding of Corporate DB Pensions and how they differ from DC and individual annuities
- Knowledge of DB de-risking market, including an understanding of the DB Pension Scheme wind up process desirable but not essential
Skills:
- Ability to manage own workloads and oversee the work of others and prioritise a number of different tasks based on business volumes and priorities
- A good team worker, able to spread time between a number of different people to ensure adequate support is given to the immediate and wider DB team
- Good organisational and planning skills
- Customer service focused, with a clear focus on quality, service and results
- Excellent communication skills – with the ability to communicate information across different media in a clear and concise manner, adapting according to the recipient of the information
- Flexible approach with the ability to work as part of a team in a fast moving environment.
- Strong Microsoft office skills particularly Excel.
Experience Required:
- Experience of working in data or implementation functions.
Desirable:
- Experience of working with pension scheme trustees
- Experience of working with non-standard processes and systems